This article details how to install or upgrade Access Attaché to the recommended version including Hardware and Software checks prior to upgrading, Installing the Attaché Database Server, Installing or upgrading the Attaché application, installing the Attaché workstation application, and Post Installation checks.
The most recent version of Attache is Access Attaché version 24.1 desktop release (May 2024), and you can download the Attache Database server install files and the Attache application files from this link.
Please note the following:
If you require clarification regarding the upgrade procedure below, please raise a new case online and reference the title of this article.
If you need an Attaché consultant to perform your upgrade, this will be escalated to our consulting team as chargeable work. See: Support, consulting and customer success plans for our current consulting rates.
Any issues caused by upgrading yourself or using a 3rd party IT consultant may be billable.
You can upgrade to Attaché only from Attaché BI version 19 or later. Upgrading from an earlier version requires a data migration which must be carried out by a certified Attaché installer. please raise a new case online and reference the title of this article if you are on an earlier version of Attaché.
Hardware and Software checks prior to upgrading
Attaché cannot run on Windows 7, 8, 2008, 2008SP1, 2008SP2, Server 2012 (or any earlier operating systems).
Ensure all workstation and server operating systems are Microsoft-supported versions as per the Microsoft Windows lifecycle fact sheet.
Make sure is correctly configured on your server. See: Configure Data Execution Prevention on your Attaché database and application server
Attache needs to be upgraded using a network domain account with local administrative rights.
Temporarily disable any antivirus software to ensure it doesn't interfere during the upgrade.
See also: Find Attaché technical information.
Installing or upgrading the Attaché database server, Attaché application, and the Attaché workstation application
Click on the links below for each part of the installation or upgrade.
📌Note: as part of an installation or upgrade, you must perform the Attaché Database Server install/upgrade first, before you install or upgrade the Attaché server or workstation applications.
Post Installation checks and processes
Check application details:
Log in to Attaché and choose Help, About Attaché.
Check that the release number is the required Attaché version.
Check company-organisation connections: from the main menu on the Attaché desktop, choose Online Services, Cloud Connector. Click View all company connections and ensure your connections are listed.
Updating Antivirus exclusions: to check the latest Attaché antivirus software exclusions are in place, see: Files to exclude in antivirus software.
📌Note: you may need to update your antivirus exceptions for each workstation.
Attaché Performance Optimisation. See: Performance optimisation.
If you are installing a new installation of Attaché, you will need to obtain a license to use the product. See: Request and install a new or updated Attaché Licence.