To fix this problem you will need access to the AttacheServer database folder. You may not have access to this folder unless you have access to the server Attaché is installed on. See: Find Attaché Technical Information.
This error occurs when either disk space or memory has run out during the process being run when the error is received. You may have to restart the server first to clear server related issues. This can occur if the permissions to the AttacheServer folder has changed recently and the system is unable to write to the database.
Attaché will need additional actions to resolve the error as follows:
Log everyone out of the company.
Stop all Attaché Services. See: Restart or check the Attaché API and Database services are running.
Locate the Database under AttacheServer\Data\ [Company_name].dbs.
Rename the mutex.*.*.*.dat file in the above folder.
Note there may be mutex files in the Data folder as well, do not rename these ones
Start all Attaché services (Database and API).
Check memory and disk space on the Attaché server and if ok.
Login to the company.
Attempt the process again.
📌Note: If any transactions were being entered when this error is received you should check that all parts of the transaction were completely recorded. For example, if a customer invoice was recorded:
Check the GL Transactions were made.
Check the Customer Transaction appears in the F5 Transaction List
Check the F2 Period Balances are correct (if your accounts are Period Based), etc.