Access Attache

The reason why the Document Queue manager will not open is due to:

The AlexQ.exe executable is already running somewhere.

- The AlexQ.exe executable is already running somewhere.
- An issue with the Alex installation.

___________________________________________________________

See: <a href="https://help-attache.theaccessgroup.com/en/articles/12419007-attache-close-attache-if-it-has-frozen#h_24464dd9cb">Close Attaché if it has frozen</a>.

Re open the delivery queue manager from Tools, Company, Document Management, Delivery Queue Manager.

1. See: <a href="https://help-attache.theaccessgroup.com/en/articles/12419007-attache-close-attache-if-it-has-frozen#h_24464dd9cb">Close Attaché if it has frozen</a>.
2. Re open the delivery queue manager from Tools, Company, Document Management, Delivery Queue Manager.

There might be environmental factors that have caused the installation to become corrupted. ​ The solution required is to follow the steps below:

<a href="https://help-attache.theaccessgroup.com/en/articles/12151777-attache-install-alex-version-5-4">Uninstall and reinstall</a> the current installation of Alex on the machine.

Ensure all the machines that are using Alex are using the same version. Uninstall and reinstall if required.  

1. <a href="https://help-attache.theaccessgroup.com/en/articles/12151777-attache-install-alex-version-5-4">Uninstall and reinstall</a> the current installation of Alex on the machine.
2. Ensure all the machines that are using Alex are using the same version. Uninstall and reinstall if required.

Confirm with IT that Alex exclusions are in place within the Anti-virus. 

- AlexQ.exe
- asacdp.exe
- tedsend.exe
- AlexDiagnostics.exe

You can find a full list of anti-virus exclusions <a href="https://help-attache.theaccessgroup.com/en/articles/12250817-attache-files-to-exclude-in-antivirus-software">here</a>.

Alex Delivery queue manager will not open or get message that it is "already running"

Attaché: Alex Document Delivery Queue manager will not open when clicked

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Attaché: Alex Document Delivery Queue manager will not open when clicked

Close the AlexQ.exe file

Issues with the Alex Installation

Attaché: Alex Document Delivery Queue manager will not open when clicked

Close the AlexQ.exe file

​Issues with the Alex Installation

Issues with the Alex Installation