Access Attache

To get help via a support case throughout the end of year period, see the details below.

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Logging a case in the Customer Success Portal (CSP)<a href="https://accessgroup.my.site.com/Support/s/article/Attache-Payroll-Australia-How-to-raise-a-support-case-from-the-Customer-Success-Portal" rel="nofollow noopener noreferrer" target="_blank">​​​​</a>

See: <a href="https://help-attache.theaccessgroup.com/en/articles/12252412-attache-raise-a-support-case-from-the-customer-success-portal">Raise a support case from the Customer Success Portal</a>.

See: <a href="https://help-attache.theaccessgroup.com/en/articles/12253162-attache-update-or-close-an-existing-support-case-from-the-customer-success-portal">Attache: How do I update or close an existing support case from the Customer Success Portal</a>.

Dial 1300 783270, then select the required area below:

- Dial 1: Attaché Payroll, Express Leave, MyPay.
- Dial 2: Attaché Accounts.
- Dial 3: Attaché technical support, Software upgrade issues, Alex Document Management issues, Cloud Hosted Services issues.

- Dial 1300 783270, then select the required area below:
 - Dial 1: Attaché Payroll, Express Leave, MyPay.
 - Dial 2: Attaché Accounts.
 - Dial 3: Attaché technical support, Software upgrade issues, Alex Document Management issues, Cloud Hosted Services issues.

- Phone support is only available for customers on a Standard or Premier support plan.

Essential plan customers must log a support case from the Customer Success Portal as per the article link above. See: <a href="https://help-attache.theaccessgroup.com/en/articles/12252961-attache-support-consulting-and-customer-success-plans">Attaché: Support, consulting and customer success plans</a>

- Please also note: 
 - Phone support is only available for customers on a Standard or Premier support plan. 
- Essential plan customers must log a support case from the Customer Success Portal as per the article link above. See: <a href="https://help-attache.theaccessgroup.com/en/articles/12252961-attache-support-consulting-and-customer-success-plans">Attaché: Support, consulting and customer success plans</a>

Getting end-of-year, EOY, EOFY help and support.

Attaché: Logging and managing End of Year support cases

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Attaché: Logging and managing End of Year support cases

Logging a case in the Customer Success Portal (CSP)

Updating or closing a case in the CSP

Contacting Attaché Support by phone

Attaché: Logging and managing End of Year support cases

Logging a case in the Customer Success Portal (CSP)​​​​

Updating or closing a case in the CSP

Contacting Attaché Support by phone

Logging a case in the Customer Success Portal (CSP)