As a named support contact for your organisation, you can keep your support cases up to date directly from the Customer Success Portal. After you've raised a case you may find you need to attach a screenshot of an error message, upload a file or add a comment to assist the support engineer investigating your issue.
Log into the Customer Success Portal then click View All Cases.
Find the case you need to update.
Select the reference number of the case you want to update.
Add the required information, for example a comment, upload or drag and drop an attachment, or view any articles linked to the case.
Click on the Close Case button if the case is now resolved
For help on how to raise a support case and information on Support contacts, check out the dedicated page in the portal by clicking the Raising Support Cases link in the footer.