Telephone support for Attaché is available for Standard and Premier support plan customers only. Telephone support is Not available for customers on an Essential Support plan.
the article: Support, consulting and customer success plans details more information on the support plans, and related consulting and emergency telephone support charges.
Contact numbers for Telephone support for Standard and Premier plan customers.
Australia: 1300 783 270.
New Zealand: 0800 288 224.
Support for Essential plan customers
Essential customers can create support cases from the Customer Success Portal and these will be answered by email replies or by logging in and accessing your support cases in the portal. Getting Started with the Access Customer Success Portal details how to navigate the portal and how to create and update support cases.
If you are on an Essential support plan and want to update your plan to include telephone support, Contact your account manager.
Papua New Guinea
Papua New Guinea: please use the PNG Support email: [email protected] and we will contact you.