If you need to change the sender details (Sender Name or Sender Email Address) you can do this in the Document Delivery Address Manager for areas that need the change i.e. (Customers, Suppliers or Employees).
To change your sender details:
Sign into your Attaché company.
Choose Tools, Company, Document Management then;
Customer Delivery Address or Supplier Delivery Address for Attaché Accounts, or;
Employee Delivery Address for Attaché Payroll/MyPay
Choose Edit | Sender properties.
Make the changes as required.
Click OK.
Alex accounts are created and controlled based on the Sender Email Address. You must manage your own account(s) on the Alex website. This includes multiple accounts and changes of email address. After changing the sender email address, you will need to carry out the following tasks:
Send a document to register your new email address:
Send a document (this can be a test document that you send to yourself if you wish). Attaché recognises a new sender email address has been added and sends an email to the new sender address asking you to complete the Alex registration process.
Prior to completing the registration, any documents sent from the new Sender email address will stay on Hold status and will not send. After completing the registration, any documents on hold or sent afterwards will be sent successfully.
If the new sender did not receive the email or can't find the registration request email that was sent, raise a case to ask a Support Consultant to help register the new sender email address.
Link your old address to your new address (if required):
During the registration process, you will be asked if you want to link email addresses. You can link addresses for billing so that you only receive one monthly invoice covering all your accounts (old and new). You can also link addresses for document management so that you can view documents sent from both your old and your new accounts. For more information, see: Link Alex Sender Accounts.