Before raising a support case, don't forget to check our knowledge base as we have thousands of articles to help you. If you still need to raise a case to get support, follow the steps below.
Log in to the Customer Success Portal.
From the home screen, click Create a Case.
Enter a brief description of the issue then click Next.
Review the article suggestions that appear on the right-hand side under the red Based on the information you have supplied, we recommend these articles may help banner. If they don't, continue to step 5.
Enter a detailed Description.
In the Product Area box, select the Attaché product that the case relates to.
Select the Business Impact.
Upload any attachments from Add attachments (optional) to help our team of engineers to resolve your query. i.e. If you have an error message, upload a screenshot of this.
Add case collaborators if required (a Named Support Contact).
Once you complete all options, click RAISE A CASE ONLINE button.
An Attaché support engineer will be in contact with you.