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Attaché: Error: 'Error No = 1012'

Error 1012 while processing Accounts transaction, running Payroll Check Pays

Updated over 2 months ago

There are a number of reasons why error 1012 may occur:

  • User may have incorrectly logged out of the system

  • Workstation disconnected from the server

  • Remote session may have been interrupted

  • Heavy network traffic

  • The data integrity check indicates the file has reached the maximum records per data file of 4,194,303.

To resolve error 1012, you will need to do the following:

  1. Ensure all users are logged out of Attaché.

  2. Restart the Attaché Services. See: Restart or check the Attaché services.

  3. Run the Index File Optimiser utility. If File Optimiser finishes with no errors:

    • If Accounts, keep going with any current transactions and make sure they are entered correctly. You can delete them and re-enter if required

    • If running Payroll Check Pays, uncheck the pays, fix any issues that occurred in the Check Pays process, and re-run Check Pays

    • If you receive an error when running the Index File Optimiser, you will need to restore the company from an archive. See: Restore an archive backup file.

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