When running an Archive, a Microsoft Visual C++ Debug Library error is thrown to the screen. Debug Assertion Failed! or similar is displayed as information.
If the user clicks 'Ignore' on the debug error message, often another debug error will be displayed.
Clicking 'Ignore' on that message will then potentially display a windows error that shows the actually issue (e.g. out of disk space).
Causes of this error occurring
Not enough disc space left to create the archive file zip in the Attache\Archive directory, or on the C:\ drive of the client PC creating archives.
📌Note: The workstation creates the Archive in the C:\Users\Username\Appdata\ directory locally before building the .zip in the Attache\Archive directory. Both the workstation and server need to be checked for free disk space if not in a terminal server environment.
Data execution prevention is causing AttBackup.exe to crash.
There is a caching issue with the user account, causing it to point to the wrong temp file location.
Solutions to resolve the issue
Double check that there is sufficient disk space on both the network drive (Where the archive will be placed) and the local C: drive.
Ensure that the server is functioning properly. (i.e. enough RAM space and CPU usage is not too high).
Log out and back in to refresh the user profile.
Ensure the company data that attempted to archive has not had the Block user access flag left on due to partial archive. See: Access to this company has been blocked by the user named {Username}'
Clear your Attaché Application Cache:
On your workstation, close out of Attaché Software.
Open File Explorer.
On the Address bar, type %localappdata%
Rename the folder Attache Software Australia Pty Ltd to Attache Software Australia Pty Ltd Old.
Reboot your PC then try again.
If you get the Error below: Navigate to %LocalAppData% folder and rename Temp folder to Temp_Old.
