If Alex documents are queuing and sending OK but are not received on the Alex Senders website or by the recipient, check if the documents are displaying in the Bizdocs Outbox. If you confirm they have NOT made it to the Bizdocs Outbox, then follow the steps below to troubleshoot further to resolve the issue:
📌Note: the latest version of Attaché AlexConnect is version 5.4. the previous version is AlexConnect 4. To check the version you are using, in Attaché, go to Tools, Company, Document Management, Delivery Queue Manager, and click the About button, and the version will display.
For Alex version 5.4
Check the Microsoft Message Queue (MSMQ) on the server.
📌Note: you may have to get help from your Network administrator for this task.
Windows Search for Computer Management.
Double-click on the Services and Applications Tab in the left panel.
Double-click on Message Queuing.
Double-click on Private Queues.
Note the number of items that are "stuck" in the upstream or downstream.
If you see items stuck here, confirm that all the processors are running and are healthy (i.e. no red flags).
To check if processors are running correctly, log into Attache as a SUPERVISOR or similar and go to Tools, System, and System Audit.
Click on the Processor Console tab and look for any red flags.
Log all users out of Attache and restart the Attache API and Database service. See: Restart or check the Attaché API and Database services are running.
Ask your Network Administrator to set up the following Firewall exclusions:
*.attacheonline.com.
*.attachesoftware.com.
*.attachecloud.com.
*.accessacloud.com.
Check the processor console services and then the Queues and refresh if needed. If the item numbers start to reduce then give it some time to start to send out the documents.
For Alex version 4
You can run a test to confirm if it is your Network firewall settings that are stopping Alex documents for being received. See: Set up Alex when Port 25 is closed?