If you sent a ClickSuper file but you did not see it in the ClickSuper portal
Run the following check to confirm the document left your Attaché system:
Log into the Alex Senders website (Tools, Document Management, Alex Senders Website) and confirm that it can be seen in the list. If you cannot see the Super File record in the list of sent files/documents;
Go to Tools, Delivery Queue Manager.
Click Stop to Stop the queue.
Recreate and Submit the ClickSuper file and then confirm that the file has been added to the Queue in the Delivery Queue Manager (you will see the Document column increment by 1).
If it does not increment, see Attaché: Documents are queuing and sending but are not displaying in the Bizdocs Outbox and not received by the recipient.
If it DOES increment, click Start to re-start the Document Deliver manager to send the ClickSuper file. When sent it should decrement to 0.
Go back to the Bizdocs Outbox and confirm that newly sent super file can be seen in the list.
If so, then wait 5-10mins, then log in to ClickSuper to check if the file has been received.
If you have recently changed the Employee Sender details for Alex Document Management prior to sending the ClickSuper file
See: Change the sender email address or name for Document Delivery and follow the steps to register the new Alex sender email address.
If the file was opened by ClickSuper
You will need to contact ClickSuper and ask them to investigate.