To check if a pay advice has been sent to an employee's email address:
Log in to Attaché Online.
Click the 9 dot menu in the top left corner.
Select BizDocs Outbox from the My apps task area.
From the Filters menu, select Doc. Type and select the Document type as Pay Advice, and click Go.
Check:
The To column to confirm the email address is correct.
The Delivery Status column to see if the document was delivered to the recipient. If the document has been received by the email recipient, it will show as status Delivered. If it has been Opened by the recipient, it will show as status Opened.
If the pay advice is listed, then the Alex email has been sent, and the employee should have received it.
Confirm with the employee that it is the correct email address.
Ask the employee to check their Junk mail folder.
If the pay advice is not listed in the Bizdocs Outbox, then it has not reached the Alex servers, and the problem is at the sender's end:
Check the employee is set up as a recipient in the Alex Document Delivery Address Manager and ensure it is set up to send pay advices.
Try sending a copy of the pay advice:
Stop the queue at Tools, Company, Document Management, Delivery Queue Manager and click the Stop button.
Ensure that when you select to send the copy, it appears in the queue. If so, start the Alex queue again (to send the document) and then check for it again in the Bizdocs Outbox.
If after several minutes the document does not appear in the Bizdocs Outbox but has left the Alex queue, then there is a problem sending the document. In this case, please raise a new case online and reference the title of this article.