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Attaché: Mapped network drives are not listed in the AlexConnect installation wizard

Updated over a month ago

You will need your system administrator to resolve this issue.

  1. Turn off UAC or use the Administrator account for testing.

    1. Check that the mapped network drive is available.

    2. Right-click command prompt and choose Run as Administrator.

    3. Type net use.

    4. Enter (shows the list and status of all mapped network drives).

    5. To delete unavailable drive, type net use /delete <drive letter>:

  2. Manually add the mapped network drive by using the net use command. Ensure you enter a space after the drive, for example: Drive:<space here>\\...

    1. Right-click command prompt and choose Run as Administrator.

    2. Option1: net use Z: \\<servername>\Apps

    3. Option2: net use Z: \\<servername>\Apps /user:<admin user> /persistent:yes

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