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Attaché: Report, pay advice or document won't print to printer but when I do a test print from control panel it prints

Follow the steps below to resolve this issue.

Test printing via windows control panel

Make sure you can print via Windows Control Panel to do a test print to the printer. If that doesn't work, then work with your network IT/administrator to fix your printer or printer drive


Clear your application cache files

If you can print from control panel test print but not from Attaché. Clear your Application Cache files.

  1. Close Attaché.

  2. Open Windows File Explorer.

  3. On the Address bar, type %localappdata%

  4. Rename the folder Attache Software Australia Pty Ltd to Attache Software Australia Pty Ltd Old.

Check your printer is set as the Default printer in Windows Control Panel

Make sure the printer you want to use is 'Set as default Printer' in Control Panel.
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Clear saved report parameters

Refer to Clear and re-save report parameters.

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