You may experience an issue where you cannot print to a required printer from Attaché. The steps below detail how to troubleshoot this issue.
Confirm you can print a test page from your printer within Windows
To be able to print from Attaché, you will need to ensure that you can print a test page from within Windows. You may need to ask your IT for assistance to confirm this. The steps on Windows 11 are:
Click on the Windows Start button.
In the Search field, Type Printers.
Click on Printers and Scanners.
From the list of devices click on your required printer.
Click the Print Test Page option and confirm a test page prints to the printer. If it does not print, refer the issue to your IT support or network administrator.
Set up the Saved Printer in your Report or Document in Attaché
Once you have confirmed that you are able to print a test page from Windows, set up the correct saved printer in Attaché as follows:
In the report or document you are printing, go to the Output tab.
Choose Printer Only on the Document Output.
Click Printer (F6).
Choose the correct printer.
Click OK.
Click Accept (F9) on the output tab.
Clearing your Saved printer settings
If after following the steps above you are still experiencing issues with printing to your saved printer, the output settings of Attaché may need to be cleared. Follow the instructions below on how this can be done.
In the report or document you are printing, go to the Output tab.
Click Clear (F7).
Close the window.
Re-open the window.
Go to the Output tab.
Choose Printer Only.
Click Printer (F6).
Choose the correct printer.
Click OK.
Click Save (F5).
Click Accept (F9).
Once done, follow the steps in the section above to reset up the saved printer.