If you are receiving this error, it will mean that one or more Allowance codes are not configured correctly in the STP Setup, Setup Allowances menu/task screen.
To resolve this error:
Log into Attaché Online.
Go to the STP Setup menu.
Select the Company from the drop-down box.
Go to the Setup Allowances tab.
Select both statuses: Active and Inactive.
Click the Sync Allowance from Payroll button and allow the sync to occur.
Look for any Allowance codes that are displaying an orange warning triangle to the right-hand side of the record.
Configure each of these records as required.
Navigate back to the Single Touch Payroll menu, and check the batch that was previously showing errors, and it should now be in Ready to Submit status again.
Sign and submit the batch as usual.
If there is nothing to change in the setups try and Refresh the batch. This button is found above the Sign and Submit button in the batch. Once this is done then it will often change the batch back to Ready to Submit and the error will disappear.
