This error indicates that the email address in the Attache online section in the employee master file has been used or is in use by another employee, causing a mismatch. The solution involves the following steps.
Login to Attaché Online as Organisation Admin.
Select Employees on the left-hand pane.
Scroll down to the end of the page.
Change the 20 records per page in the bottom left to 100 records per page.
Press Ctrl + F to display the Find field.
Enter the email address that is conflicting. Once you identify which employees have the conflicting email address.
Open Attaché Payroll.
Go to Payroll, Masterfiles, Employee Details, Maintain.
Enter the Employee Code.
Page down to Online Services.
Change the Attaché Online Email Address to a unique email address so there is no conflict in Attaché Online.
Optional Steps
In some instances. It is required to untick the Attache online checkbox to allow the system to "flush" the old record.
Please allow 5 minutes and refresh Attaché online to see if the employee has been unlinked i.e. not displaying the Synced from under the word good.
Once the employee has been delinked, delete the employee from the list in Attaché Online employee tab. You can do this by:
Click on the employee.
On the right-hand side of the screen there is a more actions button.
Click on the button and delete the employee. Accept any prompts and proceed. This will remove them from Attache online.
To re-add them back via Auto Sync. Open Attache and tick the Attache online box in online services and wait for 5 minutes before refreshing Attache online to find the Employee has been synced again.