Skip to main content

Access Attaché: Why is the software downloading a file instead of opening Attaché on Access Evo?

Updated over 2 months ago

In order to launch Attaché on Access Evo, you will need to install Citrix Workspace. See: Install Citrix Workspace for Attaché on Access Evo.

If you already have Citrix Workspace installed, you will need to configure your browser to open ICA file types by default. See below on how to perform this task on different web browsers.


Google Chrome

  1. Click Attaché from the 9 dot menu. This will download a file.

  2. Right-click on the downloaded file, at the top-right of the browser window

  3. Click Always open this files of this type

  4. Click Attaché from the 9-dot menu. This will open Attaché without a file being downloaded.


Microsoft Edge

  1. Click Attaché from the 9 dot menu. This will download a file.

  2. Right-click on the downloaded file, at the top-right of the browser window

  3. Click Always open this files of this type

  4. Click Attaché from the 9 dot menu. This will open Attaché without a file being downloaded.


Firefox

  1. Click Attaché from the 9 dot menu. This will download a file.

  2. Right-click on the downloaded file, at the top-right of the browser window

  3. Click Always open Similar Files

  4. Click Attaché from the 9-dot menu. This will open Attaché without a file being downloaded.

Did this answer your question?