After clicking the Email Verification button in Attaché from Tools, Document Management, Test Connection to Attaché Online, Diagnostics tab, you receive the error: "The connection has been dropped because of a network failure or because the peer system failed to respond..."
This error indicates that port 25 isn't open for AlexConnect. To fix this, ask your network administrator to open port 25 for AlexConnect in your firewall program.
Note: port 25 should be opened on both the Server and Workstations affected.
If port 25 isn't available to be opened on your network, see: Set up Alex when Port 25 is closed.
Also see: Files to exclude in antivirus software.
Attaché: Error 'Network failure or because the peer system failed to respond' in the Alex Test Tool
Updated over 2 months ago