See details below for correcting mistakes in Payday Filing batches, handling Payday Filing error messages and troubleshooting Payday Filing issues.
Correcting mistakes in pays
How do I update a previously submitted and IR confirmed batch if I've made a mistake?
There are different ways to update previously submitted batches depending on the type of correction. See Error Messages and Troubleshooting sections below.
What happens if I have to restore data, and re-process pays before I have submitted the original batch?
After you have re-processed pays, both batches will be available in Payday Filing. Submit the corrected batch. You can then hide the incorrect batch so that it is not included in the Monthly Payable Report and so you don't accidentally file it in the future. To do this, drill down on the batch into the Batch Details screen and click the Hide button.
What happens if I have to restore data, and re-process pays after I have submitted the original batch?
You'll need to reverse the submission to IR and then submit the corrected batch. In the PayDay Filing batch list screen, reverse the incorrect batch by clicking the Reverse button. Once the batch is reversed the batch status changes to Reversed.
Payday Filing Error messages
KiwiSaver errors on the Batch Details screen before I submitting a payday filing batch i.e. Error A49 - Error "Only employees automatically enrolled can opt out of Kiwisaver".
Under New Zealand legislation, employees must be opted in to KiwiSaver and then can opt out only after 2 week's employment. When opting out, some mandatory information is required. Some employers have not followed the correct process and now have employee records that do not meet IR requirements.
To correct an employee, on the Tax tab of the employee Masterfile, ensure the KiwiSaver Opt Out Date, Bank Code for Refund and Account Name fields are complete.
Note: The Opt Out date should not be in the future and should be within the batch submission date range. Once this information has been saved, the PDF Batch Details screen should automatically refresh, and the error should be cleared, and the batch status will be Ready to Submit, and you can submit it to IR.
Error code 134: "Opt-Out is late, so other reason must be provided".
See: Error code 134.
Error Code 106 "A relationship between this account and employee IRD already exists" on the Batch Details screen.
See: Error code 106.
Error code 101 – The provided information did not match with any Employment relationship’
See: Error code 101.
Error "Cannot log on to myIR".
See: Error: 'Cannot log in to myIR' when entering IR credentials.
Invalid title error on the Batch Details screen.
IR validation requires an employee's title (Mr, Mrs, etc.) to be between two and seven characters only. The error occurs if you have fewer than two (i.e. one) or more than seven characters in the Title field on the Details tab of the employee Masterfile. Correct the Title field in the Masterfile. Once this information has been saved, the PDF Batch Details screen should automatically refresh, and the error should be cleared, and the batch status will be Ready to Submit, and you can submit it to IR.
Troubleshooting
A pay run has been processed, but the batch is not displaying in PayDay Filing.
See: Batch does not display in the batch list.
A batch is displayed in the Payday Filing screen, but it is displaying $0 gross and $0 tax.
If you have a large number of employees (say, more than one thousand employees) and you have just processed pays or it is your first payday filing, the batch may take a minute or two to upload. If the totals are still not displaying after waiting a short time, try closing and reopening the Payday Filing screen. If the issue is still not resolved, contact Attaché Support.
The Total Gross Earnings displayed on the Batch Details screen does not match the Pay Totals report
See: PayDay filing batch totals do not match the Pay Totals report.
A batch including terminated employees has been rejected by IR
As well as payment and salary information, each payday filling submission includes employment service files containing information about new, updated and terminated employees, as required by IR.
If a payday filing submission containing terminated employees is rejected by the IRD, prior to resubmitting the batch you will need to log in to myIRD via the IRD website and delete the termination date for the employee before you resubmit the corrected batch.
This is because IR automatically updates the termination date for any terminated employees when the batch is first submitted (prior to rejecting the batch). If you resubmit the batch without first deleting the employee’s termination date, the IRD system sees that there is already a termination date entered for the employee and will again reject the batch.