This error usually means the Inland Revenue (IR) portal has two records for an employee, with one of the records having incomplete information. It typically occurs if you have re-hired a previously terminated employee and created a new employee Masterfile for them in Attaché Payroll.
To resolve the issue:
Log in to myIR.
Use the employee's IRD Number to search the IR records.
Review the employee's records and update the one that is missing details.
In Payday Filing in Attaché Payroll, submit the batch again. Note that the error message will still be displayed (because the payroll batch has not been altered). Ignore the message and click the Submit button to submit the batch.
📌Note: If the employee has been terminated and you need to process a pay, you will need to remove the Termination Date from the employee's record, Submit the batch, Once it's confirmed, Enter the Termination Date again.