After processing a pay, if you have an issue where you are not seeing any Payroll General Ledger postings to post, follow the steps below.
Run the GL Posting report
Prior to taking any action on this issue, go to Payroll, Reports, Other Reports, General Ledger Postings.
Make sure the Module is Payroll.
In Report Type, select Unconsolidated Transactions.
Leave the Date Range blank.
Click Page Down and select Output Device as Screen and then click the Print (F9) button to run the report to screen.
If any postings show up, check the dates and then you can post these transactions to GL as normal.
If nothing to post, but you know payroll transactions are missing from GL, then move on to the steps below.
Scenarios where payroll GL posting transactions are missing or did not get created
Accounts data has been restored from an archive and need to recreate and repost Payroll GL postings done after the date of restored data
Settings were incorrect in the payroll company at the time and GL posting was not activated.
Nothing to post when I choose to post from Payroll company path. In Payroll company setup, Payroll Options, Post to this company is checked.
Bank Transfer file did not get correctly created when processing payroll data.
The payroll transactions could have been deleted before they were posted to the account's general ledger. This can be done from Payroll, Reports, Other Reports, Delete GL Postings File.
In each of these scenarios, follow the processes below to be able to re-create GL posting transactions.
Missing Payroll GL transactions are from the most recent pay processed
Restore the Payroll archive that was created prior to processing the pay into your CURRENT Payroll company. See: Restore an archive backup file.
Once restored, re-process that pay to re-create the missing payroll transactions.
Follow the steps below Re-create the missing Payroll GL Postings in the test company.
Missing Payroll GL transactions are from an older pay than the most recent pay processed
Create a test company. See: Create a new company.
Restore the Payroll company archive created prior to processing the required pay run/pay transactions that are missing in the Accounts/GL company to the test company. See: Restore an archive backup file.
Follow the steps below Re-create the missing Payroll GL Postings in the test company.
Re-create the missing Payroll GL Postings in the test company
Once you have restored the required payroll data, you can then run the Payroll, Reports, Other Reports, General Ledger Postings report to confirm you CAN see the missing GL postings.
If the GL postings for the required pay date DO display:
Follow the steps below in the section below: Post the missing Payroll GL postings to your General Ledger Posting company.
If the GL transactions DO NOT display:
Go to Setups, Payroll, Options, Payroll Options. In the Options tab, Options task area, make sure that the General Ledger checkbox is ticked. If it is NOT ticked, tick it and click Accept (F9) to save the change.
un-check and re-check your pays.
Re-create the Bank Transfer file.
Process the pay.
Re-run the General Ledger postings report as per above, and check that the previously missing GL transactions are now showing up on this report.
Once this has been confirmed, follow the steps below in the section below: Post the missing Payroll GL postings to your General Ledger Posting company.