You may need your system administrator to assist in solving this issue.
Work through the list of possible causes below, as one or more of these items may be causing the error to occur:
Open Task Manager and go to Process or Details Tab (Depending on the Server Version). End Task all instances of AttBackup.exe.
Go to File, Setup and Delete Companies.
Check that the Resources folder is pointing to the correct file path, and the folder exists in Windows Explorer. If it is not pointing at the correct folder location, it can be changed in this screen by:
Clicking the magnifying glass icon in the Resource Location field.
Navigating to the correct folder and selecting it.
Clicking Accept (F9) to save the change.
Ensure the mapped drive letter is consistent across all workstations. See: Setting up a mapped network drive for Attaché Workstation.
Ensure no other software on the server is interfering with the Resources folder, such as antivirus software.
Ensure full control permissions have been applied to users on the Attaché application folder.
If the issue only occurs on a few companies, ensure that the company resource folder location is the same on Attache and on File Explorer
If it is different, either change the Resource location in Attache (as per steps above) or move the folder to the appropriate location.