If you need to use 2 step authentication on a different device, ask your organisation administrator to cancel your existing two-step authentication so you can set up the other device. This may occur if you are using a new phone or another phone, or a different device than you normally or used to use.
Cancel two-step authentication
To cancel an employee's two-step authentication, follow the steps below:
Log in to Attaché Online as your organisation administrator and select your organisation.
Select the Employees menu.
You can find the employee who requested the cancellation by typing the employee's name in the Search field.
Click the employee's name.
From the Actions drop-down menu, select Cancel 2-step authentication.
Note: this option will show even after cancellation and whether or not two-step authentication is set up for the employee.Review the on-screen information and click Yes. The employee will receive an email confirming the cancellation.
Using one of the above methods, the employee can then set up a different device via the Single Touch Payroll menu.
To reset up the new device, see: Set up and use 2 step authentication in Attache Online.