Pre-connection Steps for connecting to a new Attaché Online organisation
If you are setting up a new Attache Online organisation, see the following articles:
If you need to set up a new Attaché Payroll company, see: Create a new company.
If you need to register for a new Attaché Online organisation, see: Register a new Attaché Online organisation.
Connecting or Re-connecting your Attaché Payroll Company to your Attaché Online organisation
Log in to your Attaché Payroll company.
If this is the first-time using Cloud Connector, you need to use your SUPERVISOR credentials. If you don’t know the SUPERVISOR password, you will need to contact your Attaché consultant or the Attaché Support for a password reset. For security purposes, resetting the SUPERVISOR password requires confirmation of your authority to do so. See: Expire and Reset the Attaché Supervisor Password.
Go to Online Services, Attaché Online, Cloud Connector.
Follow the steps in the Cloud Connector wizard. When asked to log in to Attaché Online, enter the same credentials you used in to log in when establishing your online organisation above.
Checking your connection
Now that you've connected your desktop company to your online organisation, you should check that your payroll data is flowing through to the online organisation.
To check your organisation connection:
Go to Online Services, Access Attaché Online to go to the Attaché Online login screen.
Log in to Attaché Online and select the required organisation.
On the Settings menu, click Company Connections and check that the correct company (dataset) is listed.
Click Employees on the menu.
Check that your employees are displayed. The employees should be those for whom you selected Enable Attaché Online in the employee Masterfile in Attaché Payroll. See: Create a new user or manage existing user logins in an Attaché Online organisation.
If the employees are not displayed, you may have connected the wrong company in Cloud Connector. If so, return to Cloud Connector and click the Disconnect button to disconnect the company. Then select the correct company and connect it.
If you are sure you have connected the correct company and that Enable Attaché Online is selected in the Masterfile for at least some employees, but the employees are not displaying in the organisation, please raise a new case online and reference the title of this article.