📌Note: please read this article in conjunction with Create a new user or manage existing user logins in an Attaché Online organisation.
Often users that have left a company and then return to work with that company can be allocated the same email address they were using in their previous tenure. If this is the case, use the steps below to check for, and remove any record of a returning employee's previous email address in Attaché Payroll and Attaché Online.
If the user was previously a Payroll User
As the Payroll officer, go to Attaché Payroll, then Payroll, Masterfiles, Employee Details, Maintain, and search for the terminated employee's code. Note: you may have to click the ShowInactiv (F7) button when searching to make sure you see all employees.
Once you find the previous employee code, open the Masterfile and go to the Online Services tab. Confirm that the Enable Attaché Online checkbox is not ticked, and an email address does not exist in the Attaché Online Email Address field.
If an email address DOES exist, untick the Enable Attaché Online checkbox, and delete the Attaché Online Email Address.
Click Accept (F9) to save the changes.
Follow the steps in the article: Enabling Payroll Users to access your Attaché Online organisation.
If the user was previously a Non-Payroll User
Log into Attaché Payroll as an Organisation Admin user.
Go to the Employees menu.
Use the search box to search for the users name. If the user is not found, see:
Creating Non-Payroll users from within your Attaché Online organisation.