The following table outlines the responsibilities of clients and of The Access Group for Attaché Cloud Hosted Services.
Responsibility | Client | The Access Group | Notes |
Maintenance of disk space allocation | X |
| Client is responsible for managing files, including archives to ensure the server does not run out of space. Access Group is not responsible for any data corruption caused by critically low disk space. |
Regular Access Attaché archives | X |
|
|
Transfer of archives off-site | X |
| Archives can be copied off-site by the client manually. |
User account password reset | X |
| See: Change my password. |
Server setup & configuration |
| X |
|
Rolling 7 day backup |
| X | Administration fees apply if a restore is required where Access Group is not at fault. |
Hardware & software maintenance |
| X | Operating system patches, infrastructure upgrades, feature updates, firmware upgrades. |
Access Attaché upgrades |
| X | Major and minor Access Attaché version releases. |
Server security |
| X |
|
Server migration |
| X |
|
Installation and maintenance of 3rd party products |
| X |
|