To reverse a customer credit adjustment note which was allocated to a customer invoice by mistake, you need to issue a negative customer credit adjustment note and allocate it to the same customer invoice. As a result of this transaction, the balance of the customer invoice is brought back and any products included on the negative customer credit adjustment note are taken out of stock.
If the customer credit adjustment note you want to reverse has not been allocated to an invoice, refer to: Reverse an unallocated customer credit adjustment note.
To reverse an allocated customer credit adjustment note:
Choose Customers, Transactions, Credit Adjustment Notes, Create.
Enter the Customer and all other details in the header of the screen, and then Page Down to move to the body of the screen.
Import the details of the original customer credit adjustment note using Import F11.
Edit the Quantity on your product, service and sundry lines to be negative.
Ensure that the Credit Note Total and the Line Total on all lines are negative and match the original credit note.
Choose Finish Esc and Accept F9 to move to the second screen.
In the allocation screen, review the Amount to allocate in the top right section of the screen.
Locate the customer invoice that the original Customer Credit Adjustment Note was allocated to. If that invoice is not in the list, choose Zero No F12 to include zero balance customer invoices.
Allocate the total amount of the reversing customer credit adjustment note to the customer invoice in step 8. and ensure that the Amount to allocate and Allocated so far are equal.
Choose Accept F9 and Close Esc to save and close the screen.
To check this transaction, choose Customers, Masterfiles, Customers, Enquire.
Enter the Customer Code and choose Trans F5.