If you have a new or existing employee that need access to your organizations support entitlement and the Customer Success Portal in order to log support cases and access knowledge articles etc., please raise a new case online and reference the title of this article. Provide the following information in your support case:
Full Name.
Job Title/Role.
Contact Number.
Email Address.
Do they need to be added to your support entitlement contact list?
Do they require access to the Customer Success Portal?
The case will then be escalated to our customer success management team to add the contact.