If after submitting a ClickSuper batch you receive a rejection notification email, then you can check the errors on the Uploads page of the ClickSuper website. Click the file name (long character code) of the rejected batch and it will show you the errors. Commonly the fund details are not correct. Use the Search menu in the ClickSuper website to check the ABN and USI details for the fund with errors.
You will more than likely have to update the superfund details, or the employee super fund member details, and re-submit the failed Click Super batch from Attaché Payroll once you have established what the issue is and obtained the correct information from them.
For information on performing the above tasks, see also:
To check if a terminated employee code was deleted during the EOY rollover and then has been reused:
Go to Payroll, Masterfiles, Super/Other Accounts, Maintain.
Click into Account Code field.
Select Search F3.
Enter the Employee Code you want to use as the new Employee Code to check if it existed in the past to determine if you can use it again for ClickSuper purposes.