If you have selected Include Previously reported amounts, but nothing comes up on the ClickSuper report, the most common reason for this problem is that a Payment has been recorded against the super amounts in Period End, Superannuation, Record Super Payments.
This can be checked by running the Super Payments Summary report. Go to Reports, Superannuation, Super Payments Summary Report. Select the date range, employee code or Super fund name to see the super transactions and if a payment has been applied.
If a payment has been applied, you have two options to proceed:
Restore from an Archive prior to the Payment date, if this reasonable and a further pay hasn't been processed.
Create an adjustment for each employee for the value needed to be able to send this to ClickSuper and then reverse.
Create an Adjustment for each employee, starting with an empty pay and enter a super line with the super value needed.
Process each month separately if more than one month.
Check Pays using the end of month dates.
Process the pay.
Print the ClickSuper report and if correct proceed to create the file as normal.
Once the file has been accepted schedule a payment for the batch.
Reverse the Adjustments made above. See: Reverse a processed pay.
Process the reversals as the original Adjustments i.e. with the same dates.