This issue will occur if the Employee Account Code was not selected in their Standard Pay, Timesheet, or Adjustment pay on the E - Employer Contribution line or a D - Deduction line for a Salary Sacrifice transaction.
To resolve the issue for future Transactions, add the Employee Account code on each E - Employer Contribution line or a D - Deduction (Salary Sacrifice) line in the affected employee(s) Standard Pay, so going forward it will be included in the ClickSuper, SAFF, and Super export report.
To resolve the Issue
Pay the super manually for the period, or:
Create an Archive.
Create an Adjustment and select E - Add new pay -Start with Empty Pay in the Function field.
Click Accept (F9).
On the next screen, select the Line Type Employer Contribution, select the SG Code, enter the amount for the period, and select the Employee Account Code.
📌Note: if the employee account code field is not visible, you will need to:
Navigate to Setups, Payroll, Employer Contributions or Deductions, Maintain.
Select the corresponding code and tick the Use Employee Other Accounts checkbox and Accept (F9) to save the changes.
Exit and re-enter the employee adjustment. The field should then be available.
Accept (F9) then Finish.
Check the Pay and enter the last date of the Period for both Pay Period Ending and Date Paid.
Update the Files (Process the pay).
Produce the Clicksuper, SAFF, or the Super Export and submit or export.
Restore the Archive so the figures for the super don't double up for the Period. See: Restore an archive backup file.