Sometimes emails sent from Express Leave are sent and not received by the recipient. The recipient could be:
An Express Leave approver or non-approver user who is not receiving email notifications in relation to a submitted leave request or.
Any type of user not receiving a password reset email.
If you are not getting express leave password reset emails from '[email protected]':
Check that the emails have not gone to your junk mail folder in your email program.
If you cannot see the emails in your junk mail folder, as an administrator user, check that the email address for the user experiencing the issue in Express Leave, Manage Users matches the email address listed in Attaché Payroll, Payroll, Masterfiles, Employee Masterfiles Maintain, Online Services, Attaché Online Email Address, and that Enable Attaché Online checkbox is ticked.
If the email address in step 2 is not matching, make sure this information is all correct and saved in the Employee Masterfile and then as the Administrator user, relog into Express Leave, and allow the sync to occur, then test resending a password reset email again.
📌 Note: if a leave approval email, you may have to wait until the next leave request is entered.If after this you are still not receiving any email notifications, please get in touch with your IT provider and ask them to Whitelist the "attacheonline.com" domain or add it as a safe sender to your mail server. Your IT Provider can help you with the steps needed above.