In the case where a supplier payment is processed under an incorrect supplier or was otherwise entered incorrectly, reverse it using Supplier Manual Payments.
If you are receiving a refund from a supplier, refer to this article: Process a refund from a supplier.
Note: Do not use an adjustment to reverse a payment as it will have no effect on the payments report or the bank deposit list and may generate postings to the incorrect general ledger accounts.
To identify the supplier payment to reverse and note the details:
Choose Masterfiles, Suppliers, Suppliers, Enquire
Enter the Supplier Code
Choose Trans (F5) to view the list of transactions against this supplier.
Choose Options (F8) and select Display Transactions with Zero Balance tick box then choose Accept (F9) to view the paid invoices for the supplier.
Locate the required payment and note down the Doc Number of the invoice, the Tran-Date of the payment and the Doc Amount of the payment.
To reverse the supplier payment and any associated withholding amount:
Choose Transactions, Suppliers, Manual Payments, Enter Manual Payments.
Enter the Transaction Date and the Payment Date the same as on the original payment.
At Amount Paid, enter the total of the original payment amount as a NEGATIVE amount.
In the Amount Withheld field enter a negative of the amount withheld (if any) as per the payment you are reversing.
Choose Accept (F9) to allocate the payment.
Choose Zero No (F12) to view all paid supplier invoices.
Locate the required invoice number and enter the total negative amount (1) of the original payment to the invoice.
