You may need to regenerate a Superannuation payment batch if one or more payments failed when submitting them to your clearing house, and/or if superfund details and/or super payment amounts were incorrect.
If this occurs, you can now regenerate a super payment file with the updated information from the Super Payments menu (Payroll, Process Payroll, Payday Super, Super Payments). Follow the steps below to do this.
Correct the incorrect information included in the original payment file
Correct any incorrect information in the original batch. Do not move to the next step until this is complete. If you have not done this already, refer to one or more of the following links for more information:
Incorrect Employee account or Incorrect Super Fund details: Set up or update super fund details for an employee.
Incorrect super contribution amount/s: How do I adjust employee superannuation?
After you have made your corrections, you will be prompted to run the Member Verification process.
Record the outcomes of your batch submission to your clearing house
Refer initially to Payday Superannuation - Super Payment History tab.
Navigate to Payroll, Process Payroll, Payday Super, Super Payments.
Click on the Super Payments History tab.
Locate the batch you need to record the outcome of:
If you have NOT recorded the outcome previously, click the Record Outcome
button on the right-hand side of the batch record.If you HAVE already recorded the outcomes for this batch, click the Amend
link on the right-hand side of the batch record.
Mark the batch status as:
Mark All Failed
(if all batch payments failed), then click on the Fail Batch button. The message will display as 0 Paid x Failed - will be re-queued. 
Mark the individual employee transactions as Failed if only some of the transactions failed, then click on the Save & Re-queue - x failure button. The message will display as x Paid x Failed - will be re-queued.
Re-generating a new super payment batch for the records marked as failed
After correcting the incorrect super payments, to re-generate a new super payment batch, follow the steps below:
If your Export Settings are set to use the SAFF format:
A new version batch will be generated, with the failed records removed from the original batch.
Go to Navigate to Payroll, Process Payroll, Payday Super, Super Payments.
The failed records will then be re-queued in the Generate Super Payment tab.
You can select those payments and then click the Generate Super Payment button to include them in a new batch. See: Payday Superannuation - Generating a super payment.
If your Export Settings are set to use the ClickSuper format:
The failed records will then be re-queued in the Generate Super Payment tab.
Clicking the Generate Super Payment button will be transfer the new payment batch directly to ClickSuper.
⚠️Important: The re-queued transactions in the Generate Super Payment tab will NOT display the updated (corrected) super details until the payments have been re-generated. See the section below on how to display the updated details.
Viewing your updated super payment details in the re-generated batch
Once you generate the new super payment you can see the updated details in the newly created super payments batch in the Super Payment History tab. In the example below:
Before the payment has been regenerated, the old super details display in the Generate Super Payment tab:
After you have made changes to the superfund or in this instance the employee super other account, a new member verification will be created.
After generating a new super payment, a message will be displayed that the super fund details were changed. You will also be able to view the updated superfund details.
