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Attaché: Error: 'Could not Establish Trust Relationship for the SSL/TLS secure channel'

Updated over 3 months ago

This issue is occurring because the SSL certificate being used by the machine is not valid according to SSL certificate validation rules. There are several reasons this could occur.

  • Incorrect hostname details set up in AttDBHostSettings.exe.

  • Time difference of around five minutes or greater between the workstation clock and the server clock.

  • The server is not on or accessible from the machine.

Below are some potential error messages and their fixes.

  • Invalid time:

    • Cause: Time difference between the workstation clock and the server clock.

    • Solution: Ensure the workstation and the server have the same time set in their clock.

  • Other Certificate issues:

    • Cause: Certificate may have become corrupted or out of date.

    • Solution: Reinstall Attaché workstation application which will update the certificate. See: Install the Attaché workstation.

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