When Supplier transactions such as invoices are created GL posting information for that transaction is allocated from the General Ledger Set and the General Ledger Expense Account specified in the Suppliers Masterfile or during the entry of the transaction where the Suppliers GL defaults have been overwritten.
When the General Ledger Expense Account on a supplier Masterfile is Blank or has been set to Blank during the transaction entry either by a user or due to a corruption during the transaction entry then the transaction will be put to Account ????? so that the user can specify the correct account during the Supplier Other Module Posting process.
If the ????? is not corrected during the Supplier Other Module Posting process, then a new account will be created in the General Ledger and the balance of the transaction will show in that account when the GL Trial Balance is printed.
To correct the issue, enter a GL Journal to reallocate the amount to the correct GL account. Follow the steps below:
Go to General Ledger, Transactions, Transactions, Journals.
Enter the Post To Period.
Enter a Description for the Batch and Accept F9.
Enter Date, Reference and Details for the Reallocation.
Enter the correct Account Code and Debit amount.
Enter ????? In the account Code and then the Credit amount.