When running the SuperStream Alternate File format report you may receive an Information message:
"Missing or incorrect details have been detected which may cause the file to be rejected. You can print a report of the issues or continue to upload the file. Would you like to print the report? Yes/No".
If you print the report, it may show any of the following information:
No BSB Account Number,
No Account Name details for payment
Amount cannot be negative
Any items on the report referring to super fund details, member codes, email addresses and company details should be updated in Attache. See details below to resolve any of these types of messages.
If the report shows that bank account details are missing
BSB, Account numbers and Bank account names are only needed for (SMSF) Single Managed Super Funds.
However, if you are selecting to create a bank file in the Export File Details tab within the SuperStream Alternate File task screen, you WILL have to have bank details entered against the Superannuation Fund Masterfile. You can enter this information from Setups, Payroll, Superannuation Funds, Maintain.
It is still possible to create the Superannuation file ONLY without creating a bank file as follows:
Navigate to Payroll, Reports, Superannuation, SuperStream Alternative File.
In the Options tab, select File in the Output task area.
In the Export File Details tab, from the Bank File task area, select the None option in the Include field. Click the Save (F5) button if you want to save these changes for future use.
Enter the required date ranges/employee codes etc. in the Ranges tab, or leave all fields blank if NOT required.
Select the required Contribution Types from the Contribution Types tab.
Click the Create File (F9) button to create the required files.
The Missing or incorrect details... information message displays.
Respond with No to the Would you like to print the report? message.
The SAFF file is then created in the location specified on the Export File Details tab.
Click OK.
"Amount cannot be negative" error on report
If you get this error showing when clicking YES to run the report, it will mean that there is a total contribution amount to a fund for an employee that is negative. You may need to exclude this transaction to enable the report to be created. See: Exclude employees from the ClickSuper, Superstream Alternate File or Super Export file?
You may need to reverse the negative transaction. See: Reverse a processed pay.