We've reviewed your feedback, and now you can get the answers to your Access Attaché questions faster with the Digital Assistant and a new Help Centre in one location. The Digital Assistant uses Generative AI to answer your questions.
For information on the Help Centre, review Navigate the Help Centre.
The benefits of the Digital Assistant include:
Instant Solutions: No more waiting - get your answers instantly.
Seamless Workflow: Quickly resolve common queries.
Always Ready: 24/7 support - day or night.
Product-Focused: The Digital Assistant is designed to address product-specific queries rather than company-specific matters such as payroll or HR policies.
Access the Digital Assistant
Watch the Digital Assistant in action.
In the bottom right corner of Attaché, you'll see the Digital Assistant launcher bubble; click to open it.
This will open the Digital Assistant Home screen.
Click Ask a question in the Digital Assistant, or at the bottom of the Digital Assistant, click the Messages icon, then Ask a Question.
Type your question into the Digital Assistant field and press Enter.
The Digital Assistant searches the Help Centre to return a suitable answer.
Review the answer and solve your question.
Throughout the answer, you'll see circled numbers; these are the Help Centre article sources. To expand the Help Centre content to read the full article hover over the number and click the article title for more guidance. You can also open the Help Centre if you click the link at the bottom of the expanded article.
Once you've read the content, click either the back arrow to return or the X to close.
For more information on the Help Centre and the Digital Assistant, read how to Navigate the Help Centre.
Complete the Digital Assistant session
Once the answer has been returned, the Digital Assistant will ask, "Did that answer your question?"
If the Digital Assistant didn't reply with the answer to solve your question, type No, and the Digital Assistant will continue the conversation until your question is resolved or provide you with a link to the Customer Success Portal to raise a case online for our support team to assist you further.
If the Digital Assistant replies with an answer that solves your question, type Yes to complete the session.
Tips when asking the Digital Assistant a question
To get the most out of the Access Attaché Digital Assistant, follow these guidelines to ensure you quickly find accurate answers:
Clearly state your question: Type your questions clearly and concisely, exactly as you'd ask a human support agent.
Keep it short and specific: Short, precise questions help the Digital Assistant quickly identify and deliver the right information.
The Digital Assistant doesn't know your employees, dates, or calculations, so don't include these details in your question.
Type the exact error messages that you see.
Use familiar terminology: Use terms directly related to Access Attaché features, which helps the Digital Assistant match your questions accurately.
Natural language: Phrase your questions naturally. The Digital Assistant is trained to understand various ways of asking the same question.
Be mindful of question context: The Digital Assistant can only address questions about Attaché products but not queries involving proprietary or company-specific details.
Common topics: For routine issues like installation, passwords, or specific features, you ask directly about these topics.
Follow-up questions: If the initial response doesn't fully resolve your issue, ask a follow-up question or rephrase your query for further clarification.
What to Avoid When Using the Digital Assistant
Avoid one-word or very complex Questions: Single-word replies or overly complex questions are less effectively processed by the Digital Assistant.
Incorrect or unclear terminology: Use the correct terms related to Access Attaché. Incorrect terminology can hinder the Digital Assistant’s ability to provide accurate answers.
Excessively long queries: Limit your queries to fewer than 30 words. Long, continuous text can be too complicated for the Digital Assistant to interpret effectively.
Overly technical language: Avoid heavy technical jargon. Stick to straightforward, simple language for the best results.
For privacy reasons, don't attach any personal information, such as Pay Advices, to the question.
Guidance on Where to Direct Company-Specific Inquiries
For such inquiries, users should consider the following:
Contact your Manager: Your manager can provide guidance or direct you to the right resource.
Reach out to your Payroll Officer: For payroll-specific matters, the Payroll Officer is your key contact.
Coordinate with your HR Team: HR teams are equipped to handle policy and employee-specific questions, ensuring accurate support. These internal channels can offer the security and specificity required for these queries.
Limitations in Addressing Payroll/HR Queries
While the Digital Assistant excels in providing product-related support, it is not equipped to address company-specific Payroll or HR queries. Examples include:
Internal payroll processes
Specific employee wages or payroll contact information
HR policies or procedures specific to your company These require access to internal and proprietary information, which the Digital Assistant cannot access.
The Digital Assistant cannot provide answers to company-specific Payroll or HR queries, such as internal payroll processes or specific employee details.
Additional features of the Digital Assistant
Icon | Description |
The Home icon takes you back to the first screen, and the Ask a question to ask the Digital Assistant another question. | |
The News icon shows what's new. To view each news article, click the News icon, then click each item to read it. This is where we'll add software release notes and customer newsletters. | |
| Posts may pop up from time to time with important information to take note of, e.g., a pending release. Once you've read a post, you can dismiss it by clicking the X. The post can be found again in the messages area. |
| Banners: When we would like to invite you to an event or notify you of product performance issues, and when we have something exciting to announce, a banner will appear on the Digital Assistant web page. |
Click the featured articles on the home screen for access to answers to the most frequently asked Access Attaché questions.
Close the Digital Assistant
To close the Digital Assistant when finished, click on the X at the top right of the chatbot.