If you are using Attaché 23.1 you may experience the error 'No Tax Record' when either checking pays, creating a timesheet or adjustment pay for an employee, or editing a standard pay. The error displays in the bottom left corner of the Attaché Payroll main window (so it is sometimes easy to miss the error). You may also get the ATO Rejection error Tax treatment code is invalid in an STP Batch.
This issue has been resolved in Attache version 23.2. To download and install this version see: Access Attaché version 23.2 desktop release (September 2023).
Workaround for sites on Attaché version 23.1 and below:
If you experience the error checking pays: The employee that is missing their tax scale will be the employee code that is next in the list where the check pays fail with the error.
i.e.: if it fails on employee code A123 need to check the employee Masterfile for the next employee (in Employee Code order) that appears in the Employee code search screen (F2), and that will be the employee that is missing the tax scale in the Employee Masterfile, Tax tab
If you experience the error creating a pay: If it happens when creating a pay, it will be that employee Masterfile that is causing the issue and as above, the tax scale will be missing in the Employee Masterfile, Tax tab.
To locate multiple employees with a missing tax scale
Navigate to Payroll, Masterfiles, Employee Details, Enquire.
On the Employee Code field, click F2, then F11 to access the List Wizard.
Click the Add Columns button and in the Search for a column field, type taxscale.
Click and drag the taxscale field into the column headers area of the table.
Click Print All button and this will preview the report to screen.
Look for any employees with a blank value in the taxscale column, and they will be the ones that need their tax scale re-added.
To resolve the issue once you have located the problem employee
Go to Payroll, Masterfiles, Employee Details, Maintain.
Navigate to the Tax tab.
Re-add the correct Tax Scale, tab out of the Tax Scale field, and click Accept (F9) to save the change.
Exit out of Employee Maintenance completely, and then go back into the affected employee record, and the tax scale should now have saved.
Repeat steps 1-4 for any other employees with a missing tax scale.
Retry to create a timesheet or check the pays and you should then be able to proceed as normal.