Where customers discounts eligibility varies according to Category, make sure Category and discounts % are correct. For instance, you may give all Retail customer a 10% discount on all products whereas clients in WAREHOUSE maybe given 45% discount. See the set ups for this below.
Add a Category in the Customer Masterfile
Go to Customers, Masterfiles, Customers, Maintain.
Lookup and select a customer, in Details tab, add Category i.e. WH for warehouse, RT for retail etc. (clients have own coding system).
Accept Changes done to the Category, Accept F9.
Use Special Maintenance to apply the correct category for each customer
Go to Customers, Masterfiles, Customers, Special Maintenance.
In Ranges, Modify Customer, check Confirm for each Customer in Range.
Click PAGEDOWN, go to Category Range, tick this option.
Enter in First Category WH and in Last Category WH (customers have own categories, use these).
PAGEDOWN to Modify Customer Details, Enter WH in Category.
Tick Change Discount %, in Discount % field, enter 10, 45, 50 i.e. percentage that applies.
Press F9 to accept changes.
Confirmation prompt appears, click YES to apply this change to all clients in this category.
When process is complete, you get a confirmation on the number of customers modified.
Click Finish.