When using the new Bank Reconciliation, there is a defect (FD-3610) where we believe that if you edit or confirm an entry in a batch without actually editing any values within the batch the transactions may become un-reconciled within the New Bank Reconciliation.
Sometimes when this happens, the GL Transactions themselves are not properly updated, and so do not reappear on the GL Side in New Bank Rec. This means that statement transactions will be available for reconciliation, but no GL transactions (right side) will show. If this happens, the GL transactions need to be manually un-reconciled within Classic Bank Rec to make them reappear in Bank Reconciliation.
To do this:
Note the Bank Statement Page Number that has become open. This can be found on the Bank Reconciliation Home screen.
Use this article to un-reconcile the missing GL transactions in Classic Bank Rec
If you cannot find the GL transactions to un-reconcile using the Bank Statement Page Number from step 1, then use the additional article linked in at the first paragraph of the above article on how to find missing transactions. It is possible a different reference was used.
Then use this article to re-reconcile the bank rec that opened: Bank Reconciliation status changed from Reconciled to Open.
Ensure you exit Attaché after each opened bank rec is re-reconciled as per the above article.