ClickSuper provides free support between 9am - 5pm AEST (Sydney) to their clients via chat and via email.
To chat via the ClickSuper portal, please log in to ClickSuper, click into the appropriate organisation (if you have access to multiple organisations) and then click the Chat with us button as shown below:
A red box will appear in the bottom right-hand corner of the page asking what your query is in relation to. Clients can click on a help guide article as shown to be taken to the relevant support documentation. If entering a query doesn't bring up a helpful help guide article to assist, clients can click the Live Chat button to be connected to a support representative.
If you do not have a login or are having difficulty logging in, clients can still chat with us via our help guide.
On our login page, please click the Help Guide link as shown below, or click this link to access our login page: ClickSuper Login Page.
This will open up our help guide. In the bottom right-hand corner of the page, please click the Help button.
A red box will appear in the bottom right-hand corner of the page asking what your query is in relation to. Clients can click on a help guide article as shown to be taken to the relevant support documentation. If entering a query doesn't bring up a helpful help guide article to assist, clients can click the Live Chat button to be connected to a support representative.
How to email ClickSuper support
Our email address is [email protected]
To ensure we can resolve your query promptly, please ensure to provide the ABN of your organisation along with your query so we can identify your account in our system.
There is no support phone number for ClickSuper
To ensure clients are able to obtain support promptly, clients can contact the support team via chat for a response in less than a minute - we do not have an inbound telephone number as we value your time. If you have an urgent query, please open a chat with us to speak with a support representative.