Express Leave has the capability of having a two-level leave approval process called Sequential Approval Type, where there is a designated First Approver and Second Approver. For employees with sequential approval setup, both users have to respond to the leave request in order for an accepted or rejected leave request. However, when one or both of these Express Leave users are on leave the leave request will sit in 'In Progress' until it is actioned by both employees.
When this scenario occurs, the leave request will need to be accepted by an Express Leave user with the role of 'HR manager', as this level of access can bypass the sequential approvers. Please note that this is the only level of access that can bypass this approval type, and an Express Leave Administrator user cannot override this function.
Set up an existing user as an HR manager user in Express Leave
Login to the Express Leave company as a user with Administrator access.
Go to Company Admin, Manage Users.
Find the new HR manager user from the list of employees.
Select Edit under the Actions column on the right side of the user.
Change the User type field to HR Manager.
Once this user has been updated, get the user to login to the company and respond to the pending leave request.
Set up a new user as an HR manager user in Express Leave
Login to the Express Leave company as a user with Administrator access.
Go to Company Admin, Manage Users.
Select Create New user in the top left of the screen.
Enter the user's relevant details.
Once you are up to the User type field, please select HR Manager.
Press Save once complete.
Once this user has been created, get the user to login to the company and respond to the pending leave request.