This article relates to situations where there has been what is called a partial update. This means that a transaction was not properly recorded in all the areas that it needed to be. Commonly this is due to an environmental issue.
For example, you entered an invoice for $100, but when looking at Trans F5 on the Masterfile any of the following apply for the same invoice:
It has a different amount.
The amount shows as strange characters.
There is no transaction at all in the list.
There are many transaction lines for the same invoice when there should only be one.
The above is just one example. A partial update can occur in many areas of Attaché.
A partial update can also stop you from doing something that you are normally able to do, for example, change a date when entering a transaction. However, again, this is just one example.
If you notice this sort of problem, you should stop processing and investigate the extent of the problem. For example:
Is it only for the one invoice / customer / supplier / employee / pay run, etc.?
Were the GL entries correct?
Has your subledger fallen out of balance with the GL control account by the same amount or more / less?
The scenarios that can result from a partial update are too many to describe in one article. If you are unsure of how to fix the problem, and indeed some scenarios cannot be fixed from within Attaché, please raise a new case online and reference the title of this article.