For security reasons, the only way to reset a forgotten Express Leave password is via an email to the employee. The password reset email will be sent to the email address registered for the Express Leave employee.
If Express Leave password reset emails are not coming through to the employee's email, check the following:
Is the email in your Junk folder or other category folders/tabs?
Request your IT to ensure emails from the email are [email protected] are not being blocked by the mail server.
Microsoft: Add [email protected] to safe senders list, you can find more info on how to do this from article on Microsoft website. https://support.microsoft.com/en-us/office/add-recipients-of-my-email-messages-to-the-safe-senders-list-be1baea0-beab-4a30-b968-9004332336ce.
Gmail: Follow Gmail Help Community Post from https://support.google.com/mail/thread/2928386/how-to-add-to-safe-sender-list?hl=en.
Reset your Express leave password to receive the password reset email.
Request for your Company Express Leave Administrator to check the spelling of the email address is entered correctly.