If an employee is not seeing any pay advice documents in their MyPay inbox but has already;
Registered to use MyPay.
Set up their MyPay inbox.
Linked their email address to their MyPay account and;
They ARE receiving payslip notification emails,
It is most likely they are logging into MyPay with the incorrect email address, or they have not linked a new email address to their current MyPay account.
How can the payroll officer check for the correct email address for the employee in Attaché Payroll?
In Attaché Payroll, navigate to Payroll, Masterfiles, Employee Details, Maintain, Online Services tab.
The Document Delivery Email Address field will show the current email address that Pay Advices are being sent to.
Advise the employee to log in using this email address and link the other email address to the current MyPay email address account.
How to Link an email address to an existing MyPay account if you CAN log in to the correct/current MyPay account
If you CANNOT log in using the correct/current email address
Try the Forgot Password link in the login screen. This will send an email to the entered email address, and you will be able to reset your password.
If you have successfully reset your password, and can now log in to MyPay using the correct/current email address, see: Set up and use MyPay Account to receive Pay Advices link above for Setting up the MyPay Inbox and Linking email addresses.
If you do NOT receive the forgot password email
This probably means that the correct/current email address is not registered in MyPay.