If you have a billing, invoicing or payment enquiry regarding your Attaché Support plan and/or services, you can do so via the Access Account Support help centre.
The Access Account Support help centre is available 24/7 to answer common questions and guide you through key processes relating to billing, invoicing, payment and account enquiries.
The help centre has a digital assistant that allows you to contact our finance team.
Our Account Support Experience article details how to use this feature.
You can gain access to the Account Support help centre from the Attaché In app digital assistant.
Accounts enquiries through the in-product digital assistant.
The Digital Assistant in-product, I have an account/billing concern section details how to make account enquiries from the digital assistant in product in Attaché.
Accounts enquiries through MyAccess portal
You can also access the Account Support help centre from MyAccess portal. To do this:
Log into MyAccess.
Click Ask a question.
Click Get Help from the I need help with my Access account task area.
You are redirected to the Account Support help centre.
Telephone Inquiries
To connect on the phone to a finance team member, contact 1300 288 224 and go to option 2 for billing enquiries.