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Attaché Accounts: Customer invoices and Credit Notes are defaulting to the incorrect GL Account when entering a Product/service or Sundry invoice line

General Ledger codes are not set correctly in GL Sets

Updated over 3 months ago

This issue will be down to an incorrect GL Sales Account in the GL set assigned to the Customer.
For Products and Services, confirm GL set in the Masterfile.


To confirm the GL Set assigned to the Customer

  1. Go to Customers, Masterfiles, Customers, Enquire.

  2. Go to the Account Details tab.

  3. In the General Ledger Defaults section, note down the GL Set Code.



To update the default Sales Account in the GL Set

  1. Go to Setups, General Ledger, General Ledger Sets, Maintain.

  2. Select the GL Set Code that was assigned to the Customer in previous steps in the Set Code field.

  3. In the Sales & Purchasing tab, update the Sales Code field to be the correct GL Account.

  4. Update any other incorrect GL codes in the GL Set and click Accept (F9) to save the changes.

  5. Re-try creating an invoice for that Customer adding a Sundry line and confirm that the correct GL Sales. Account now displays on the line.

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